Frequently asked questions to help you buy a voucher, a gift box or an item - DOMAINE DE DIVONNE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital version after your purchase. You can also choose a gift pouch version delivered to your home, according to the options offered by Domaine de Divonne.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences such as brunches, gastronomic stays, or golf getaways. All our boxes are customizable and can be sent immediately in digital version or in a gift pouch to your home, at our establishment DOMAINE DE DIVONNE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at DOMAINE DE DIVONNE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or pick it up in person when finalizing your order at DOMAINE DE DIVONNE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the establishment DOMAINE DE DIVONNE.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at DOMAINE DE DIVONNE, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link, and customize your box to your liking.
How can I choose the amount for a gift card?
At Domaine de Divonne, you can choose the amount of your gift voucher from the proposed options, tailored to different budgets and preferences, whether it's for a brunch, a gourmet getaway, or a golfing experience.
How can I log in to my account?
To access your account on the DOMAINE DE DIVONNE website, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart at DOMAINE DE DIVONNE, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer a unique experience to your loved ones. All the chosen gift boxes will be included in your order and delivered together by DOMAINE DE DIVONNE.
How do I remove a gift box from my cart?
To remove a box from your cart, simply click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at DOMAINE DE DIVONNE.
How do I purchase or give a gift box?
To offer a gift box from Domaine de Divonne, select your preferred gift box from our gift ideas, add it to your cart, and complete your order online. You can customize your gift box with a message and choose between a physical version delivered to your home or a digital version sent immediately by email, directly from our official DOMAINE DE DIVONNE store.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our DOMAINE DE DIVONNE gift boxes allow the recipient to choose from our various experiences, such as a Sunday brunch or a golf getaway and dinner, for a custom stay between Jura and the Alps.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the reservation conditions of Domaine de Divonne. You can choose and customize your box according to your wishes, with immediate delivery in digital version or a gift pouch at your home, to offer a unique stay at Domaine de Divonne.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours. The DOMAINE DE DIVONNE team is at your disposal to assist you.
Is the gift box customer service reachable by phone?
The customer service of DOMAINE DE DIVONNE is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information. Enjoy your experience at Domaine de Divonne to the fullest.
Is there an online chat available for questions about gift boxes?
The online chat of DOMAINE DE DIVONNE is available to answer your questions about gift boxes. The opening hours are indicated on the contact page of our establishment DOMAINE DE DIVONNE.
Is there a dedicated customer service for gift boxes?
DOMAINE DE DIVONNE provides you with a dedicated customer service to answer all your questions about your gift box. You will find detailed information on our website and in the general terms and conditions of sale.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is designed to guide you in using your gift box at Domaine de Divonne. You will find practical information about booking your stay dates, the included services, and the validity conditions of your gift box.
Is spa access included in my gift box?
Access to the spa is not included in all the DOMAINE DE DIVONNE gift boxes. Check the specific services of your box to see if this option is available.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from Domaine de Divonne enjoys the same services as other clients, according to the establishment's conditions. Whether you are a golf enthusiast, a gourmet, or a wellness seeker, everything is designed for your pleasure and comfort at Domaine de Divonne.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at Domaine de Divonne.
Is parking included in my gift box?
Parking is not included in the Domaine de Divonne gift boxes. Check the conditions of your box to confirm this information.
Is breakfast included in my gift box?
Breakfast is not included in the DOMAINE DE DIVONNE gift boxes. To enjoy a Sunday brunch, you can choose the dedicated gift box, available for families or couples, depending on your preferences. The details of the services are specified upon reservation at our DOMAINE DE DIVONNE establishment.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Domaine de Divonne will enjoy special attention during their reservation and stay, with services tailored to their wishes, whether for a Sunday brunch, a gourmet getaway, or a round of golf at our establishment, Domaine de Divonne.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the services of the DOMAINE DE DIVONNE gift boxes. You will be able to fully enjoy your stay in this Art Deco style establishment, at the gates of Geneva, which combines luxury and comfort for moments of relaxation and pleasure.
Should we bring towels to the Spa?
The towels are provided by the establishment DOMAINE DE DIVONNE for your comfort at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each gift box at Domaine de Divonne.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes can be customized according to your preferences and can be delivered immediately in digital format or as a gift pouch to your home. All boxes are available at our establishment DOMAINE DE DIVONNE.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at DOMAINE DE DIVONNE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for getaways or long stays at Domaine de Divonne.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated online during your order. Reservation conditions apply for changes at DOMAINE DE DIVONNE.
How can I leave a review for my gift box?
You can share your feedback on your experience at DOMAINE DE DIVONNE by logging into your customer account. The terms may vary depending on the establishment's conditions.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment DOMAINE DE DIVONNE.
Is there a dress code for the gift box?
To fully enjoy your gift box, it is recommended to wear appropriate attire during meals at the restaurant and stays at Domaine de Divonne. The establishment combines luxury and comfort, and it is advised to dress accordingly to fully appreciate the experience offered.
From what age can I get a treatment?
The minimum age to enjoy a treatment at DOMAINE DE DIVONNE depends on the chosen services. For a wellness stay, we invite you to check the specific conditions of each gift box.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box at DOMAINE DE DIVONNE, it is necessary to book in advance. The beneficiary can choose their stay dates and enjoy the services offered by the gift box. All terms are specified upon purchase of the DOMAINE DE DIVONNE gift box.
How can one access the hotel from the airport?
To access the DOMAINE DE DIVONNE hotel from the airport, you can choose to take a taxi or rent a car. The establishment is located in Divonne-Les-Bains, near Geneva, which makes travel easy.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at Domaine de Divonne, which offers adapted facilities for a comfortable and pleasant stay.
Are pets allowed in the establishment?
DOMAINE DE DIVONNE does not explicitly state its policy regarding pets. It is therefore recommended to check directly with the establishment to find out the conditions for accommodating animals.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the DOMAINE DE DIVONNE website. You will find the gastronomic options offered for your stays, brunches, or dinners, depending on the gift boxes chosen at DOMAINE DE DIVONNE.
What are the hours of operation?
The hours of operation for DOMAINE DE DIVONNE vary depending on the services and activities offered. For a gastronomic stay, a golf getaway, or a Sunday brunch, the hours are available on the establishment's website.
Is there parking available near the establishment?
DOMAINE DE DIVONNE offers parking options for its customers, but it is recommended to check availability and conditions directly with the establishment DOMAINE DE DIVONNE.
What are the delivery methods for gift boxes/vouchers?
The DOMAINE DE DIVONNE gift boxes can be delivered by email or by mail according to your preference. You can choose a gift pouch version delivered to your home or opt for an immediate digital dispatch. The beneficiary can then book their dates directly with the DOMAINE DE DIVONNE establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between a gift pouch version delivered to your home or an immediate digital dispatch for flexible booking, with our establishment DOMAINE DE DIVONNE.
In addition to gift boxes, is it possible to order or have items delivered?
DOMAINE DE DIVONNE offers only gift boxes for gastronomic, wellness or golf stays. The boxes can be customized and sent immediately in digital version or as a gift pouch to your home. You thus benefit from the best rate directly from our establishment DOMAINE DE DIVONNE.
Is the gift box available in physical format?
The DOMAINE DE DIVONNE gift box is available in physical format, with a gift pouch delivered to your home. You can also choose an immediate digital version, depending on your preferences.
Is the box presented in a neat packaging?
The DOMAINE DE DIVONNE gift box is presented in an elegant pouch, carefully prepared to offer a luxurious and comfortable experience, in line with the DOMAINE DE DIVONNE establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for Domaine de Divonne. The e-gift box version is available with immediate delivery by email, allowing the recipient to enjoy their stay quickly.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on the DOMAINE DE DIVONNE website. Shipping costs vary depending on the options chosen, and you can also opt for an immediate digital send. The recipient can then book their dates at the DOMAINE DE DIVONNE establishment.
Do you deliver gift boxes internationally?
We ship our gift boxes internationally. Shipping costs and delivery times depend on the destination, with immediate delivery in digital version or home delivery in a gift pouch, at our establishment DOMAINE DE DIVONNE.
What are the delivery times for gift boxes by mail?
The DOMAINE DE DIVONNE gift boxes are delivered within 3 to 5 business days by mail. You can also choose to send them immediately in a digital version. The recipient can then book their dates directly with the DOMAINE DE DIVONNE establishment.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. Delivery times are guaranteed for immediate digital dispatch or a gift pouch version to your home, with secure payment directly to the establishment DOMAINE DE DIVONNE.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format, or as a gift pouch sent to your home. You can choose the option that suits you when placing your order at DOMAINE DE DIVONNE.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information about the status of your order there. Enjoy the unique experience offered by Domaine de Divonne.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. The box is sent immediately in digital version or as a gift pouch to your home, with the possibility of customization. Take advantage of this offer directly from our establishment Domaine de Divonne.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 5 business days from the date of purchase. Your gift box will be shipped directly from our establishment DOMAINE DE DIVONNE.
If I cancel my reservation, is my gift box still valid?
If you need to cancel your reservation at Domaine de Divonne, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the availability and reservation conditions of Domaine de Divonne. You can book your dates directly with the establishment to fully enjoy your experience.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the DOMAINE DE DIVONNE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment DOMAINE DE DIVONNE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of the DOMAINE DE DIVONNE establishment.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations with a gift box depends on the reservation conditions at the time of purchase. You can cancel your reservation according to these conditions at our establishment, DOMAINE DE DIVONNE.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on the availability at DOMAINE DE DIVONNE. The lucky recipient can book their dates with the establishment and fully enjoy their experience.
Can I convert my gift box into a gift card?
The gift boxes from Domaine de Divonne cannot be converted into gift checks. You can use them to book an experience at our establishment, such as a Sunday brunch, a gourmet getaway, or a round of golf.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
DOMAINE DE DIVONNE offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that fits the event you want to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays, bachelorette or bachelor parties, or gatherings with friends. For instance, our Sunday brunch is perfect for a family outing, while our golf getaway & dinner will appeal to sports enthusiasts. Discover our gift boxes to find the ideal offer at DOMAINE DE DIVONNE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Domaine de Divonne are official and guaranteed without any intermediaries. You thus benefit from the best rate directly from the establishment DOMAINE DE DIVONNE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the DOMAINE DE DIVONNE gift boxes correspond to those offered by the establishment, such as the Sunday brunch, gastronomic stays, or golf getaways. To fully enjoy your gift box, the lucky recipient can book their dates directly with the DOMAINE DE DIVONNE establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services are possible depending on availability at the time of booking at our establishment, DOMAINE DE DIVONNE.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box by bank transfer is possible at DOMAINE DE DIVONNE. You can pay the establishment directly with a secure payment.
Is online payment secure?
Online payment is fully secure to ensure the protection of your banking data. You thus benefit from the best rate directly from the establishment DOMAINE DE DIVONNE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at Domaine de Divonne. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Domaine de Divonne. Each box allows you to enjoy a gastronomic stay, a golf getaway, or a Sunday brunch, depending on your preferences. These exclusive creations are directly available for purchase at our establishment, DOMAINE DE DIVONNE.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes from Domaine de Divonne. You can check the payment terms when placing your order on their official website.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an advantageous and direct rate from the establishment DOMAINE DE DIVONNE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Domaine de Divonne.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at DOMAINE DE DIVONNE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Domaine de Divonne website. All conditions are specified at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. The recipient can then book their dates directly with our establishment DOMAINE DE DIVONNE.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at DOMAINE DE DIVONNE. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment DOMAINE DE DIVONNE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at Domaine de Divonne. Simply check its validity and terms of use before finalizing your order.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the establishment DOMAINE DE DIVONNE.
Do you accept vacation checks?
DOMAINE DE DIVONNE accepts vacation checks according to the establishment's conditions. You can check the payment terms directly on the product sheet of your gift box.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the box for a personal touch, at DOMAINE DE DIVONNE.
Can we add options to your gift box offers?
The gift boxes from Domaine de Divonne can be customized according to your preferences, with various options depending on the offers. You can choose between different types of stays, such as gourmet getaways or wellness moments, and benefit from a gift pouch for home delivery or an immediate digital send. The recipient can then book their dates at the Domaine de Divonne establishment.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging for your gift box during your online order, to send it by mail. The recipient can then book their dates at the establishment DOMAINE DE DIVONNE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from Domaine de Divonne offer customization options to make your gift unique.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, DOMAINE DE DIVONNE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Domaine de Divonne, a duplicate can be issued subject to availability. The beneficiary can then book their stay dates according to their preferences, among the many options offered by our establishment Domaine de Divonne.
Can partially used gift boxes be refunded?
Partially used DOMAINE DE DIVONNE gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment DOMAINE DE DIVONNE. You can choose and customize your box with all your desires, and benefit from immediate digital delivery or a gift pouch version at your home.
Does the right of withdrawal apply to the purchase of a gift box?
The DOMAINE DE DIVONNE gift box is non-refundable and non-exchangeable, as it is a service. Therefore, the right of withdrawal does not apply to its purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of the gift box. The recipient of the gift box can book their dates at the establishment and enjoy their stay at Domaine de Divonne.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment DOMAINE DE DIVONNE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund policy for DOMAINE DE DIVONNE gift boxes depends on the specific terms and conditions of each box. These conditions are specified at the time of purchase and vary according to the type of box chosen.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. We recommend checking the establishment's conditions to learn about possible extension options at Domaine de Divonne.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, DOMAINE DE DIVONNE offers a credit according to the specific conditions of the establishment. The beneficiary can thus book their stay dates at their own pace, while enjoying the services offered by the gift box.
How can I redeem the cashback?
To use your DOMAINE DE DIVONNE gift box, you can book your dates directly with the establishment. The beneficiary can choose from various experiences such as gastronomic stays, golf getaways, or wellness moments, depending on the options included in the DOMAINE DE DIVONNE box.
What is the processing time for a refund after I make a request?
The refund deadlines for a DOMAINE DE DIVONNE gift box depend on the establishment's conditions. The beneficiary can book their dates with the establishment and enjoy their gift box according to the terms indicated at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The DOMAINE DE DIVONNE gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, directly in our DOMAINE DE DIVONNE establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box at Domaine de Divonne. To fully enjoy your stay, check the available dates when making your reservation at our establishment, DOMAINE DE DIVONNE.
Is booking with a gift box subject to availability?
The reservation with a gift box at Domaine de Divonne is subject to the availability of the establishment. To fully enjoy your gourmet, golfing, or wellness getaway, it is advisable to book your dates quickly. Domaine de Divonne, located in Divonne-les-Bains, welcomes you for unique stays where everything is designed for your pleasure and well-being.
I've lost my password to log into my account, what can I do?
To regain access to your DOMAINE DE DIVONNE account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Domaine de Divonne, you will need the number indicated on it. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Domaine de Divonne. You can enjoy various experiences, such as a Sunday brunch or a golf getaway and dinner, depending on the offers included in your DOMAINE DE DIVONNE gift box.
Can I use my gift box on holidays?
The use of your gift box at Domaine de Divonne may be subject to specific conditions on public holidays. To fully enjoy your experience, it is advisable to check availability and any possible restrictions directly with the establishment Domaine de Divonne.
Can I freely choose my dates with a gift box?
With a gift box, you can reserve your stay dates according to the availability at Domaine de Divonne. The recipient can freely choose their dates based on the available slots, to fully enjoy their getaway at Domaine de Divonne.
Can I book online with my gift voucher?
To book with your gift box, you can directly choose your dates with the establishment DOMAINE DE DIVONNE.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at Domaine de Divonne. The lucky recipient can book their dates with the establishment and enjoy their stay according to availability. Domaine de Divonne in Divonne-Les-Bains.
Can I make a reservation by email with my gift box?
To book with your gift box at Domaine de Divonne, you can choose your dates directly with the establishment. The beneficiary can thus plan their stay according to their convenience, whether it's for a Sunday brunch, a gourmet getaway, or a round of golf, all while enjoying the luxury and comfort of the Grand Hôtel**** in Divonne-Les-Bains.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment DOMAINE DE DIVONNE.
Does my gift box cover the entire service?
Your DOMAINE DE DIVONNE gift box covers the chosen service, but any additional supplements or options are at your own expense.
Is my gift box personalized?
Your gift box is personalized, bearing the name of the beneficiary indicated at the time of purchase. It allows you to book a stay at our establishment, DOMAINE DE DIVONNE.
Can my gift box be used all at once?
Yes, your gift box for DOMAINE DE DIVONNE can be used in one go. The recipient can book their dates with the establishment and fully enjoy their experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays, brunches, gourmet getaways, or golf games at our establishment DOMAINE DE DIVONNE.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our establishment, DOMAINE DE DIVONNE. You can choose from our various offers, such as a Sunday brunch, a gourmet getaway, or a golf getaway and dinner, to fully enjoy your stay.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation. The conditions and any additional charges should be checked when making your reservation at our establishment, DOMAINE DE DIVONNE.
Can someone else use my gift box?
The Domaine de Divonne gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase to fully enjoy the offered services, such as a gourmet getaway or a wellness stay.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of the establishment DOMAINE DE DIVONNE.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at Domaine de Divonne. It combines luxury and comfort for unique stays where everything is designed for your well-being.
Do you accept pets?
DOMAINE DE DIVONNE accepts pets according to the establishment's conditions. For a pleasant and surprise-free stay, it is advisable to check this possibility directly with the hotel DOMAINE DE DIVONNE.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Domaine de Divonne, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy your experience according to the reservation conditions of the establishment DOMAINE DE DIVONNE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at DOMAINE DE DIVONNE. You can make your purchase as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at Domaine de Divonne. To make the most of it, simply book your dates with the establishment.
What are the check-in and check-out times?
The check-in and check-out times at Domaine de Divonne are usually set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the type of stay booked, we invite you to check them when making your reservation at our establishment, Domaine de Divonne.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, you can opt for a Sunday brunch, a gourmet getaway, or a golf getaway and dinner. The beneficiary can book their dates at the establishment and fully enjoy their experience at Domaine de Divonne.
What is the difference between a gift box and a free amount voucher?
At DOMAINE DE DIVONNE, a gift box offers you a choice among predefined experiences, such as a Sunday brunch or a golf getaway and dinner, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and usage conditions of the services offered, at our establishment DOMAINE DE DIVONNE.
How do I use a gift box during booking?
To use your gift box at Domaine de Divonne, simply mention your unique code when making a reservation with the establishment. The recipient can then choose their stay dates and fully enjoy their experience, whether it's for a Sunday brunch, a gourmet getaway, or a round of golf, depending on the gift box chosen at DOMAINE DE DIVONNE.
Can the gift box be transferred to a third party?
The DOMAINE DE DIVONNE gift box can be given to a third party. Simply indicate the recipient's name during the order or modify this information later as needed, at our establishment DOMAINE DE DIVONNE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the conditions of Domaine de Divonne. Beneficiaries can book their dates directly with the establishment to enjoy their experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment DOMAINE DE DIVONNE.
What is the validity period of a gift box?
The validity period of a DOMAINE DE DIVONNE gift box is 1 to 3 years. You can choose and customize your gift box as you wish, with a gift pouch version delivered to your home or an immediate digital send. The recipient will be able to book their dates at the DOMAINE DE DIVONNE establishment.
Are children allowed?
Domaine de Divonne welcomes children for family stays, with activities suitable for all ages. The Grand Hôtel**** offers facilities and services designed for everyone's well-being, including relaxation areas and sports activities. You can enjoy a unique family stay at Domaine de Divonne.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment DOMAINE DE DIVONNE.
Is the spa access private?
Access to the spa at Domaine de Divonne depends on the conditions of the chosen gift box. This unique stay is designed to regain fitness, pleasure, and well-being, with multiple possibilities for relaxation and leisure. Enjoy your getaway at Domaine de Divonne.
What types of gift boxes do you offer?
At DOMAINE DE DIVONNE, we offer gift boxes for Sunday brunches, gourmet getaways, golf stays and dinners, or wellness experiences. These options are designed to provide unforgettable moments between Jura and the Alps, in our establishment DOMAINE DE DIVONNE.